Privacy policy
For Heidenline OÜ, your privacy is important and we comply with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website matkasuvilad.ee. By using our website, you agree that we collect and use your data in accordance with this privacy policy. This privacy policy aims to explain what data we collect, how we use it, and what your rights are in protecting your data. This policy applies only to our website and its visitors, and does not apply to data collected through other channels. The data controller is Heidenline OÜ Company reg. number: 11256814 Email: matkasuvilad@matkasuvilad.ee Phone number: +372 50 19791 We collect and process information in accordance with the General Data Protection Regulation (GDPR), which came into effect on 25.05.2018.
Data Collection and Use
What data we collect
The information collected includes both information you consciously and actively provide to us when using our services or participating in our campaigns, as well as all the information your devices send when accessing our products and services. The data we collect includes information that you have consciously shared with us while using our services or campaigns, and information that your devices automatically transmit to us. Your personal data may reach us in the following ways: - When you place an order at matkasuvilad.ee e-shop - When you register as a user of the matkasuvilad.ee e-shop - When you contact us via phone, email, or online chat - When you purchase a product on installment and sign a leasing contract - When you browse the matkasuvilad.ee website - When you submit personal data about another person who receives the goods - When you make payments using e-banking or other electronic payment methods - When you comment, like, or share a post on our social media account - When you subscribe to our newsletter - When you comment on posts on our website
Types of data collected
Personal Data
We ask for your personal information only when it is necessary to provide you with services. By contacting us or visiting our website, you may share the following information with us: - First and last name - Email address - Mailing address, country, county, city - Phone number - Your purchase history and activity in our e-shop - Information about your web browser and IP address
Log Files
Our website matkasuvilad.ee stores log files about its visitors. The information collected may include: - The type of device used - Internet Protocol (IP) address - Browser type - Internet Service Provider (ISP) - Date and time of the website visit - The number of clicks on entry and exit pages on the website Log file information is used to analyze trends, administer the website, monitor visitor activities, and collect demographic information. The obtained information is not intended to identify individuals.
Cookies
Like most websites, matkasuvilad.ee uses "cookies." A cookie is essentially a text file that is stored on the user's device when visiting a website. Cookies determine and store preferences, regional settings, service usage options, etc. If desired, you can disable cookies in your browser settings, but this may affect the service provided to you. Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you have closed the browser or computer. Session cookies are deleted immediately after closing the browser. Cookies are divided according to their purpose: - Necessary cookies. Session cookies that enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot provide the services you want. - Notification cookies. These cookies identify whether users have accepted the use of cookies on the website. - Functionality cookies. These cookies allow your browser to remember choices you make while using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to avoid re-entering preferences.
How We Use Data
We may use the collected information for various purposes, including: - Maintaining, managing, developing, personalizing, and expanding our website - Collecting statistics to provide better services and/or offers, and to understand and analyze the behavior of our website visitors - Identifying you by phone, message, or email - Sending you information and asking for feedback about our services - Preventing fraud and protecting our website - Allowing us to stay in touch with you via social media account - Enabling reading of chat history to expedite relevant advice - Aiming to improve the quality of our services and provide more efficient browsing solutions - Developing new products, services, or improving their functionality - Sending goods/delivery, processing orders, issuing invoices, ordering via bank link, and confirming your order or refunding money - Offering products and services that may be of interest to you based on your previous orders - Facilitating and speeding up interactions with us when you contact us Other purposes. For example, analyzing data, researching trends, assessing the effectiveness of our advertising campaigns.
When We May Share Your Data
We may share or transfer your personal data in connection with the change of ownership of our company, merger, sale of assets, financing, or acquisition. We will inform you about the transfer of your personal data and if they will be subject to the provisions of another privacy policy. We may share your data with our partner companies, requiring them to follow this privacy policy. Partner companies include our parent and subsidiary companies, joint venture partners, or companies that belong to us. We may share your data with our business partners to offer you certain products, services, or campaigns. With your consent, we may disclose your personal data for any other purpose. We are obligated to disclose your personal data if required by law. In good faith, we may also disclose your data to comply with legal obligations, protect our rights or property, prevent or detect potential violations related to the use of our services, and ensure the safety of service users.
Retention of Your Personal Data
The company retains your personal data only as long as necessary for the purposes set out in this privacy policy. We retain and use your personal data to the extent necessary to fulfill our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The company also retains log files for internal analysis purposes. Log files are usually retained for a shorter period, except when these data are used to strengthen security or improve the functionality of our service, or if we are legally required to retain these data for a longer period.
Processing of Children's Data
None of our products or services are targeted at children under the age of 13, and we do not knowingly collect data from children under 13. If we suspect that we are processing data of a person under the age of 13, we will remove that person from all our databases.
Your Rights to Protect Your Data
You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you decide not to share your data with us, we will not treat you worse because of it. When you provide us with personal information, you understand that we collect, store, use, and disclose it according to this privacy policy. You have the right to request details about the data we collect about you. If we receive your personal information from a third party, we protect it according to this privacy policy and the law of the Republic of Estonia. If you share third-party data yourself, you confirm that you have the right and permission to do so. Even if you have previously given consent to share your personal data with us for marketing purposes, you always have the right to change your mind. You always have the right to discontinue communication with us and request that we remove your data from our databases. From time to time, we may also ask for information about you to confirm your identity. If you find that the data we have collected about you are inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us by email at matkasuvilad@matkasuvilad.ee or by phone at +372 50 19791. We will do everything possible to correct inaccurate, incomplete, misleading, or outdated information. If you believe we have violated the relevant data protection law and wish to file a complaint, please contact us using the contact details found in this document and provide us with all the details of the violation. We will investigate your complaint promptly and respond to you in writing, presenting the results of the investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact a regulatory or data protection authority.
GDPR Data Protection Rights
We want to ensure that you are aware of all your data protection rights. Every page user has the right to the following conditions: - Right of access - you have the right to request copies of your personal data. - Right to rectification - you have the right to request that we correct data that you believe are inaccurate. You also have the right to request that we complete data that you believe are incomplete. - Right to erasure - under certain conditions, you have the right to request the deletion of your personal data. - Right to restrict processing - under certain conditions, you have the right to request that we restrict the use of your personal data. - Right to object to the use of personal data - under certain conditions, you have the right to object to the use of your personal data. - Right to data portability - under certain conditions, you have the right to request that we transfer the data we have collected to another party or directly to you.
Security of Your Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we do our best to protect your data, we cannot guarantee their complete security. Heidenline OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and the law of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a compelling reason and your data security is guaranteed.
Referring to Other Websites
From our website, you may find links to other websites that do not belong to us. If you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you review the privacy policy of each site you visit. We have no control over third-party sites and do not assume responsibility for their content, privacy policies, services, or otherwise.
Privacy Policy Updates
If necessary, we reserve the right to make changes to this privacy policy document. After updating the privacy policy, we will change the document update date located at the bottom. If you visit and use our website after the privacy policy update, we will consider it as your tacit consent to the changes.